If you rent from a council or housing association and you've reported problems that haven't been fixed, the law is on your side. You may be entitled to have the repairs carried out and receive compensation for the time you've lived with the conditions.
Check my eligibility — free, no obligationYou may have a claim if:
Takes under a minute · Claiming will not affect your right to stay in your home
Social landlords are legally responsible for keeping your home safe and in good repair — including the structure, damp and mould, heating, plumbing and electrics. When they're told about problems and fail to act within a reasonable time, tenants can claim to force the repairs and be compensated for what they've endured. Recent laws, including Awaab's Law, have made landlords' duties on damp and mould stricter than ever.
Damp and mould, leaks and water damage, broken boilers and heating, faulty electrics, rotten windows and doors, structural cracks, pest infestations caused by disrepair, and more.
An order for the repairs to finally be done, plus compensation — typically a percentage of your rent for the period affected, damage to belongings, and impact on your health and daily life.
Council and housing association tenants have strong security of tenure. Making a legitimate disrepair claim is your legal right — your landlord cannot lawfully evict you for exercising it.
Photos help, but you don't need them to start. If you've reported the problems — by phone, letter, email or in person — that's the foundation of a claim.
Complete our short form — who your landlord is, what the problems are, and how long you've been reporting them.
One of our consultants will call to confirm the details, then introduce your case to our regulated partner law firm, who assess it and arrange an independent inspection of your home where needed.
The partner firm pursues your landlord for the repairs to be completed and compensation for what you've lived through, keeping you updated throughout.
Council and housing association tenants have significant legal protection, and evicting a tenant for making a legitimate disrepair claim is not a lawful ground for possession. Claiming is a legal right — thousands of social housing tenants do it every year.
It depends on how serious the disrepair is, how much of your home it affects, and how long your landlord has failed to act. Awards are commonly calculated as a percentage of your rent for the affected period, and can also cover damaged belongings and effects on your health. Every case is different and no outcome can be guaranteed.
Our current service focuses on council and housing association tenants, where tenancy protections are strongest. Private tenants have repair rights too — if you tell us your situation, we'll let you know honestly whether our partner firms can assist.
Reports made by phone or in person still count — landlords keep records of repair requests, and those records can be obtained. Written evidence helps, but its absence doesn't stop a claim from being assessed.
Checking your eligibility with us is free with no obligation. If your case proceeds, the regulated partner law firm will explain their terms — typically no-win-no-fee arrangements — before you sign anything.
No. You can complain directly to your landlord, escalate to the Housing Ombudsman free of charge, or instruct a solicitor yourself. Our service is optional — we make the process simpler by connecting you with regulated specialists who handle it for you.
One minute to check whether the law can now do the chasing for you.